PRIVACY POLICY
We know you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy (as defined below) (“Privacy Policy”), covers our treatment of your personally identifiable information that MuJoy Technology Co.,Ltd and its subsidiaries and affiliates (collectively, “MuJoy”, “Mujoy”“mujoy”is our brand) collect and process relating to the operation of MuJoy’s websites (“Sites”), its products and services as set forth herein.
For the purpose of this Privacy Policy, the term “personal information” means individually identifiable information we gather when you are accessing or using our services that identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information, without regards to the practices of companies we do not own or control, or people that we do not manage.
This Privacy Policy applies to all users of our website(s) (“Sites”), products (“Products”), services, mobile applications, subscription services and other software (“Services”), including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content and who enjoy the ultimate control to their own personal information based on the self-processing methods specified hereby. And you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Remember that your use of MuJoy’s Services is at all times subject to the Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Services. We also provide additional details about how we collect and use information from our public web sites in our Privacy Statement for MuJoy websites, which you may refer to where necessary.
Please Note: We do not knowingly collect or solicit personal information from anyone under a certain age depending on different countries. If you are under such a certain age, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under such a certain age, we will respond as described by law, including deleting your personal information as quickly as possible. If you believe that a child under such a certain age may have provided us personal information, please contact us at hi@mujoylife.com
Will MuJoy ever change this Privacy Policy?
We’re constantly trying to improve our Websites, Products and Services, so we may need to change this Privacy Policy from time to time and for legal reasons as well, but we will alert you to changes by placing a notice on the Websites. Please note that those legal notices will govern your use of the Websites, Products and Services, and you are responsible for reading and understanding them. You are bound by any changes to the Privacy Policy when you use the Sites, Products and Services after such changes have been posted. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.
What information does MuJoy collect and process, and what is the purpose of the collection?
Information you Provide to Us
We receive and store any information you knowingly provide to us. For example, through the product purchase, product registration process and/or through your account settings, we may collect information such as your name, email address, device name or number, using scene, Wifi information, shipping address, billing address, phone number, payment method, setup environment images, MuJoy app names, MuJoy app configuration details.
Information input during setup: When you install MuJoy Hubs or Devices, you’ll be asked for certain basic personal information like your email address, password. This information is used for communications from MuJoy.
Payment Information input during product purchase: When you purchase MuJoy product from MuJoy website, you’ll be asked for certain payment information. This information is used for payment charges. If you purchase MuJoy products from 3rd-party, like Amazon.com, your payment info will not be collected by MuJoy.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with MuJoy product, we record your MuJoy device model, serial number, MAC address, software version, firmware version and technical information such as Wi-Fi signal strength, Wi-Fi name, etc. In order to enable cloud-based control and enable your devices to work with 3rd party platforms (such as Amazon Alexa or Google Home), we record your device’s on/off setting, scheduling, and wakeup time setup. If you use 3rd-party hubs, like SmartThings hub or Amazon Echo Plus, your information will not be connected by MuJoy.
If you have provided us with a means of contacting you, we may use such means to communicate with you. For example, we may send you updates about our services, informational updates, surveys or promotional offers, or communicate with you about your use of the Services. Also, we may receive a confirmation when you open a message from us. This confirmation helps us make our communications with you more interesting and improve our services.
Below is specific information concerning MuJoy Smart Cameras.
What information does MuJoy Smart Cameras collect?
MuJoy Smart Cameras collects:
- Information input during setup
- Video and audio signals and data
- Technical information from the device
- Shared content
Information input during setup: When you install MuJoy Smart Cameras, you’ll be asked for certain basic personal information like your email address. This information is used to personalize your experience – for example, to tell you which device is triggering a notification.
Environmental data from the camera’s sensors: We collect data from several sensors built into MuJoy Smart Cameras. These sensors collect data such as ambient light. By recording this information, MuJoy Smart Cameras can know, for instance, whether it’s dark and it should turn on night vision.
Video and audio signals and data: When you enable the recording or streaming features of your MuJoy Smart Cameras, we may record and process the video and/or audio recordings from the device, subject to your configuration and settings. This may include capturing and emailing to you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your MuJoy Smart Cameras so that we can send you alerts when something happens. In addition, if you have the recording features enabled, we will capture, process and retain video and audio data recordings from your device for the duration of your recording subscription period (for example, 7 or 30 days) and you will be able to access those recordings using the Services during that time.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with MuJoy Smart Cameras we record your MuJoy Smart Cameras model and serial number, software version, and technical information such as Wi-Fi signal strength.
Saved and Shared Content: You may save and may choose to share certain content like video clips, live video streams, images, captions, and comments for other people to access using the Services. We will collect and store information that will allow us to save or share your content as directed by you through the Services.
Data protection and privacy laws in your country may impose certain responsibilities on you and your use of MuJoy Smart Cameras. You (not MuJoy) are responsible for ensuring that you comply with any applicable laws when you use MuJoy Smart Cameras. For example, you may need to display a notice that alerts visitors to your home that you are using MuJoy Smart Cameras. Note in particular that recording and sharing clips that involve other people may affect their privacy and data protection rights.
How does MuJoy use the information it collects?
We use the personal information in connection with our Sites, Products and Services to provide the basic functionality of our Services, to personalize and improve our Services, to allow you to set up a user account and profile, to allow you to post ratings and reviews of various Products and Services, to contact you and allow other users to contact you, to fulfill your requests for certain Products and Services, and to analyze how you use the Services.
We use this information to provide, develop and improve the Sites, Products and Services, including information to make assessments and recommendations about product safety. We may use your contact details to send you this information or to ask you to participate in surveys about your MuJoy use.
We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we use aggregated user information about the number of active MuJoy Smart Camera users in a particular state to help us decide what platform companies might be good partners, and aggregated alarm data to study emergency alarm rates across our customers.
We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.
What’s the potential third party disclosure of personal information?
MuJoy may share information with third parties who provide services for MuJoy customers. For example, In order to enable cloud-based control and enable your devices to work with 3rd party platforms (such as Amazon Alexa or Google Home), MuJoy may share certain account information with those business partners, such as your account ID. In addition, we may share certain data our products collect, such as your device’s on/off setting, scheduling and wakeup time setup, motion or events outside your door, then port this info to the 3rd-party platform with your permission if you choose to activate such a connection. You may revoke a connection to a third-party service at any time, or, depending on the particular third-party service, accessing your settings under your account with that service. The privacy statements of our business partners apply to any information practices of those partners and to the information shared with them.
MuJoy will share information if we think MuJoy have to or in order to comply with the law. For example, MuJoy will share information to respond to a court order or subpoena. MuJoy may also share it if a government agency or investigatory body requests it. MuJoy might also share information when we are investigating potential fraud.
MuJoy may share information with our affiliates and subsidiaries in order to provide or improve products and services for you. MuJoy may share information with any successor to all or part of our business. For example, if all or part of our business was sold MuJoy may give our customer list as part of that transaction.
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of MuJoy Products and services without asking you first. We do not rent or sell our customer lists.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that makes your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Website, if not stated otherwise within this document.
Your rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format.
You may Contact Us to exercise your rights. We will respond to your request in a reasonable time frame, and in any event in less than 30 days.
Contact us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Email: hi@mujoylife.com
